No hassles. No fine print.
Our Return Policy is a 30 Day Money Back Guarantee: If you aren’t satisfied with your purchase for any reason, we will exchange, credit, or refund your purchase.
Tip: Wherever you decide to purchase your fireplace doors, make sure to read the fine print regarding custom product returns. While most large retailers claim to have a liberal return policy, they don’t actually accept returns on custom orders. Since almost all prefab doors are made to order, this means most sites don’t allow returns for prefab doors. Heatilator Fireplace Doors proudly accepts returns on all orders within 30 days. Here’s some examples of fine print from our competitors’ policies:
- “Please review your order carefully before submitting it to ensure all information is correct. Made to order and custom orders, due to their uniqueness, cannot be changed, canceled, or returned at any time.”
- “Products that are custom ordered are not eligible for returns unless specifically noted on the product. Products that are special order items are noted as such and cannot be returned.”
- “Any gas or fireplace item that has been used or installed is not returnable for any reason. Custom orders are not returnable.”
- “There are NO returns on custom products.”